Return Policy

At ShoeLaceSupply.com, we are committed to ensuring your satisfaction with every purchase. We offer exchanges for all shoe lace orders to make sure you get the right product that suits your needs. Please read our exchange policy carefully to understand the process.

1. Exchange Process: We understand that sometimes your requirements may change or you might receive a product that doesn't meet your expectations. We offer exchanges on all shoe lace orders within 10 business days from the delivery date.

2. Approval and Initiation: To initiate an exchange, please click here. Exchanges must be initiated through our customer portal.

3. Condition of Items: Please ensure that the shoe laces you wish to exchange are unused, unworn, and in their original condition. Exchanges will not be accepted for items that are worn, dirty, or broken.

4. Shipping Fee: Shoe Lace Supply offers Checkout+ to customers to provide free return shipping. Customers that take advantage of our Checkout+ option will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping. Labels should be purchased through our customer portal.

5. Non-Compliance: If the exchange process is not followed according to the policy, ShoeLaceSupply.com reserves the right to proceed at our discretion.

We are dedicated to making your exchange process as smooth as possible. Thank you for choosing ShoeLaceSupply.com for all your shoelace needs. If you have any questions or need assistance, please reach out to our customer support team at support@shoelacesupply.com. Your satisfaction is our priority.