Return Policy

At ShoeLaceSupply.com, we are committed to ensuring your satisfaction with every purchase. We offer exchanges for all shoe lace orders to make sure you get the right product that suits your needs. Please read our exchange policy carefully to understand the process.

1. Exchange Process: We understand that sometimes your requirements may change or you might receive a product that doesn't meet your expectations. We offer exchanges on all shoe lace orders within 10 business days from the delivery date.

2. Approval and Initiation: To initiate an exchange, please contact our customer service team at support@shoelacesupply.com. Exchanges must be approved by our customer service team before proceeding. Please provide your order number and details about the item you wish to exchange.

3. Condition of Items: Please ensure that the shoe laces you wish to exchange are unused, unworn, and in their original condition. Exchanges will not be accepted for items that are worn, dirty, or broken.

4. Shipping Fee: Customers are responsible for covering the shipping fee to return the item to Shoe Lace Supply for the exchange. This fee will not be refunded.

5. Route Insurance: Please note that Route insurance fees will not be refunded as part of the exchange process.

6. Exchange Approval: Our customer service team will review your exchange request and provide you with further instructions if it is approved. We are here to assist you throughout the process.

7. Non-Compliance: If the exchange process is not followed according to the policy, ShoeLaceSupply.com reserves the right to proceed at our discretion.

We are dedicated to making your exchange process as smooth as possible. Thank you for choosing ShoeLaceSupply.com for all your shoelace needs. If you have any questions or need assistance, please reach out to our customer support team at support@shoelacesupply.com. Your satisfaction is our priority.