Privacy Policy — Shoe Lace Supply
Effective date: August 23, 2025
Shoe Lace Supply (“we”, “us”, “our”) operates shoelacesupply.com. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and how you can review, update, or delete your personal information.
Who we are
Shoe Lace Supply sells replacement and specialty shoelaces online. We formerly operated under the name Rope Lace Supply. Older content may reference the legacy name; for clarity we list the modern brand here to help search engines and users connect the two.
Contact
- General support: support@shoelacesupply.com
- Orders & fulfillment: orders@shoelacesupply.com
- Privacy & data requests: info@shoelacesupply.com
- Address:Shoe Lace Supply — Privacy Dept., 3956 Town Center Blvd, Box 573, Orlando, FL 32837, USA
What information we collect
We collect information you provide directly and information automatically collected when you use our website.
Information you provide
- Order & shipping details: name, billing & shipping address, phone, email, order items.
- Account data: username, password (hashed), and profile details if you create an account.
- Customer service information: messages, returns, warranty claims, and communications you send us.
Information collected automatically
- Device & usage data: IP address, browser, operating system, referral URL, pages viewed, and timestamps.
- Analytics & cookies: session identifiers and tracking tokens to help improve the site and measure performance.
Information from third parties
We may receive data from payment processors, shipping partners, and analytics providers to complete transactions and provide services. Third-party providers have their own privacy practices — please review theirs for additional details.
How we use your information
We use personal information for the following purposes:
- To process and fulfill orders, manage returns, and handle exchanges.
- To verify payments and prevent fraud.
- To provide customer service and respond to inquiries.
- To send marketing communications if you opt in (you may unsubscribe at any time).
- To operate, secure, and improve our website and product offerings using analytics.
- To comply with legal obligations (taxes, bookkeeping, law enforcement requests).
We only use your information where we have a lawful basis (consent, contract performance, legal obligation, or legitimate interest).
Consent & withdrawing consent
How you give consent
By placing an order, creating an account, or opting into marketing emails you consent to the collection and use of your data for the specified purposes (order processing, shipping, support, and marketing where applicable).
How to withdraw consent
Marketing: Click “unsubscribe” in any marketing email or contact support@shoelacesupply.com.
Data requests (access / correction / deletion / portability): email info@shoelacesupply.com with the subject line “Privacy Request” and include the email address associated with your account and the requested action.
If you prefer to send a written request by mail:
Shoe Lace Supply — Privacy Dept., 3956 Town Center Blvd, Box 573, Orlando, FL 32837, USAWhen we share information
We share personal data only in narrow circumstances:
- Service providers: payment processors, shipping partners, analytics & email providers (they act under contract).
- Legal requirements: if compelled by law or to protect rights, safety, or property.
- Business transfers: in connection with mergers, acquisitions, or asset sales (you will be notified where required).
When you leave our site for a third-party website, that site’s privacy policy governs your interactions there.
Payments & Shopify
Our store is hosted on Shopify. We use third-party payment processors that store and process payment card data in compliance with PCI-DSS standards. We do not store full card numbers on our servers. For more information see Shopify Privacy and your payment provider’s terms.
Security
We follow industry best practices such as encryption, access controls, and secure servers to protect personal data. No method of transmission or storage is 100% secure; if we become aware of a data breach that creates a risk to you, we will notify affected persons and authorities as required by law.
Data retention
We keep personal information only as long as needed for business and legal purposes — for example, tax & accounting records may be retained for up to seven years. You can request deletion or restriction by contacting info@shoelacesupply.com.
Children
Our site is intended for users who are the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact info@shoelacesupply.com and we will take steps to remove it.
Your rights
Depending on your location you may have rights under laws such as the GDPR or CCPA/CPRA. These rights may include:
- Access to the personal data we hold about you
- Correction of inaccurate data
- Deletion or restriction of processing
- Data portability
- Opt-out of the sale of personal information (where applicable)
To exercise any of these rights, email info@shoelacesupply.com with “Privacy Request” in the subject and provide verification details.
Changes to this policy
We may update this policy to reflect changes in our operations or legal requirements. Material changes will be posted with a new effective date. Continued use of the site after updates constitutes acceptance.
