Contact Shoe Lace Supply

Have a question about replacement laces (Jordan, ON, New Balance, HOKA), need help with an order, or want to inquire about wholesale / business partnerships? We’re here to help — reach out using the options below or check our FAQ & sizing guides for quick answers.

Customer Support

For product questions, fit advice, tracking, returns, or general support:

Email: support@shoelacesupply.com

Orders & Fulfillment

Questions about a specific order, shipping, or exchanges:

Email: support@shoelacesupply.com

Wholesale & Business Inquiries

Interested in wholesale, retail partnerships, or collaborations? Contact us here:

Email: wholesale@shoelacesupply.com

Typical response time: Please allow up to 24–48 hours for a reply. Messages sent outside normal business hours will be answered on the next business day.

Mailing & Returns Address

Shoe Lace Supply — Returns / Privacy Dept.
12838 Lavender Bloom Aly
Winter Garden, FL 34787
United States

For returns, include your order number and a short note describing the issue. We process returns and exchanges promptly once received.

Self-serve & Resources

For quick answers, check our FAQ, replacement length guides, and product pages (each product lists recommended lengths for common models like Jordan 1, Dunks, ON Cloud, New Balance 9060, and HOKA). If you’d like personalized help, include photos of the shoe and lace holes with your message — that helps us recommend an exact OEM-fit replacement faster.